Returns & Refunds
What is your return window?
Products may be returned within seven days of delivery if unopened, unused, and in original packaging.
How do I request a return?
Contact extracturban@gmail.com with your order number and return reason to request a return.
Which products cannot be returned?
For hygiene reasons, opened, used, damaged, or incomplete perfume products are generally non-returnable.
How are refunds processed?
Once approved, refunds are processed to your original payment method after inspection.
When will my refund arrive?
Refunds typically appear within five to seven business days, depending on your bank or payment provider.
What if my order arrives damaged?
If your order arrives damaged or incorrect, contact us promptly with photographs for assistance.